Frequently Asked questions
What is BondedSingles Mission?
Our mission is to create a platform for Compatible singles to meet and connect on the basis of transparency leading to an outstanding outcome in life that will stand as a role model for the upcoming generation. Limiting divorce and separations globally by GOD’s grace.
How do I join Bondedsingles.tv?
The first step is to create a profile – just go to Bondedsingles.tv, click on Register and follow the steps. Profiles with photos get more order and responses; so be sure to upload a photo or two in your private or public galleries.
How and when do i get my login details?
Your login details is the same details you use in registering
What is BondedSingles Universe?
What’s the difference between purchasing a subscription and purchasing BondedSingles Credit?
BondedSingles offers the ability to unlock and take advantage of certain premium features by purchasing BondedSingles Credit. As a paid subscriber you get use of popular features, like making connections, messaging and chatting, that help you get to know other members better. BondedSingles Credit provide free members and paid subscribers extra ways to let someone know you’re really interested or make yourself stand out and also connect.*
Do you sell private information to third party marketing companies?
No. Read more about our Privacy Policy.
Will you send anything to my home or office?
No. Absolutely not. Bondedsingles will notify you only through the email address you use for sign-up. For an extra layer of discretion, you may wish to use an alternate email address from one you use with friends, family and for business. Read more about our Privacy Policy.
Is there a code of conduct for this site?
Yes.We encourage our members to be kind, courteous and well-mannered to our ladies. To get the most out of your experience, please treat others as though you are speaking to them face-to-face and be sure to establish a personal rapport before getting too personal or giving out personal contact information. Harassment, racial or ethnic slurs and insulting messages will not be tolerated. Please refer to the Moral Conduct and Terms & Conditions to learn more about our Community Guidelines.
How long does it take for my new Profile to be approved?
Profiles are active immediately you register and start exploring Bondedsingles. Custom content and private photos may take up to 12 hours to be approved during peak times, weekends and holidays.
Unable to Sign In?
If you are receiving an error message when attempting to sign in or use your password to make changes to your account settings, please review the following troubleshooting tips to help get you on your way:
Email Address/Password Issue?
Hopefully, this is a simple matter of entering the right email address and password. If your password auto-populates for you, try typing the password in manually. If that doesn’t work, click here to enter your registered email address and we will send you a password reset email.
Some other possibilities:
If you reset your password using the Forgot Password form but are still unable to sign in, make sure you’re accessing the U.S. sign-in page.
If your email address is not recognized in the Forgot Password field, make sure you are entering the email address associated with your account. If you have multiple accounts, make sure you enter the right one.
If you’re sure you have the right email address, and it’s not being accepted, there may be a larger issue to address. Contact us, and we’ll get it taken care of as quickly as possible.
If you are copying and pasting your password into the password field, be sure you did not copy a blank space before or after the password.
Still Not Working – Contact Us
It was worth a shot. If we haven’t been able to resolve your situation with the information above, please contact us. To help us find your account, make sure to include in your message your full name, email address, username, and ZIP code, along with a description of what happens when you try to sign in, including any error messages.
Changing Username, Password, Email Address, etc.?
You can update the following information any time by accessing the Sign Up Information page under your Account Settings (the gear icon). You will be prompted to re-enter your birth date and current password for verification.
Username
Password
Email
Gender
Birthdate (we use your birthdate to figure out the age your profile displays)
Location (City, State, Zip Code)
Gender Seeking
Updating your location in this area will only change the location displayed on your profile.
Profile Unavailable?
A member’s profile is unavailable
If you click on another member’s profile and receive a message that the profile is unavailable, it is usually because they have chosen to take a break to pursue a relationship, or for other reasons have chosen to hide their profile.
Occasionally members are removed suddenly due to security violations that result in their removal from the site. Unfortunately, the member may have an opportunity to send a few winks or messages out first, but we’ve gotten better at catching these situations very quickly.
Did they block me?
No. If someone decides you just aren’t their type, they have the option to remove your profile from appearing in their searches or even block you from contacting them, but these actions don’t stop their profile from appearing.
“Online Now” and “Active Within” Explanation?
The “Online Now/Active Within” status field indicates how recently a member has used various services. This status field is updated under these circumstances:
The member has signed into ACCOUNT
The member has accessed their ACCOUNT by Mail messages in their registered email address
The member has sent or replied to our messages from their registered email address
Generally speaking, if “Online Now” is indicated, the member has performed one of the actions above within the last hour. “Active Within” displays the time since the member has used one of the services in hours, days or weeks.
Since all of our members benefit from knowing how recently other members have been active online, we do not currently have a feature that enables you to turn this status field off.
When you are not interested?
Every email you receive from another member includes a small Say “No, thanks” link at the bottom you can use to gently break it to them that you’re not interested. We’ll send them a message stating that they may not be the best fit for you. That way, the sender knows why you’re not interested and can move on to other potential singles that are more suitable.
If you’re looking for the Say “No, thanks” link, you can find it in emails sent from the member. It doesn’t appear in emails you’re sending out.
Daily Matches – The “They’re Interested” List?
Congratulations! These members saw you in their Daily Matches and expressed interest in you! Take a glance through this list of members. If you see someone who catches your attention, send an email. Since they are already interested, chances are good you’ll get a great response.
I can’t find it
In order for the “They’re Interested” link to appear on the Daily Matches tab, another member will have to click on the check mark when your profile is presented to them through the Daily Matches. If you don’t see this list, please don’t let this discourage you from continuing to show interest in other members. We would also encourage you to continue to send a lot of first contact emails. Sometimes people can be a little shy about making the first contact. We will automatically send you an email notification when a member says “Yes” to your profile.
Email Notification
When you get an email saying that someone is interested in you from Daily Singles, it means that the member clicked the check mark to indicate that they are interested in you. They will appear in your “They’re Interested” list on your Daily Singles tab.
Controlling Who Sees Your Profile and Photos?
Although you’re free to adjust your profile visibility whenever you’d like, we don’t currently have a feature that allows you to selectively hide or make your profile visible to specific members.
Reactivating or Returning ?
We’re glad to have you back on the site!
Although you may have canceled your account, it is likely still available to you, and the email address attached to it won’t be available for use on a new account.
The easiest course of action would be to simply sign in and update your information.
Reactivating
Depending on how your account was closed, you may be taken to a screen that asks if you would like to reactivate your account. In the reactivation screen, you are able to choose whether you would like your profile to become visible on the site again or remain hidden from view.
Updating your profile
Once you’ve logged in, click here for instructions on how to update your profile. Please keep in mind that editing the text portion of your profile will automatically make it visible on our site.
Unhiding your profile
Once your profile is up-to-date, you’re ready to go public again. Click here for instructions on how to unhide your profile.
Can’t Remember Login
If you have forgotten your password, click here and we will send the reset password link to you personal email.
Can’t Sign In
If you receive your password by email but are still unable to sign in, click here for some possible solutions.
Changing a Primary Photo?
If you’d like to replace your current primary photo, simply click on your primary photo thumbnail in the top navigation bar of the full website, and click on Photos. In the screen that comes up, photos that can be designated as your primary photo will have a Make this my Primary Photo button below them. Click the button to designate the photo as primary. If a photo does have an Additional photo only indicator, it has been approved for use as a secondary photo only.
Highlighted Profile – Green?
A great way for existing members to draw extra attention is by using our Highlighted Profile add-on feature. This feature puts a green highlight around a member’s profile and primary photo to make them more prominent in search results.
For more information about highlighting your profile, sign in to your account on the full website and:
Click on the gear icon in the top navigation bar
Click on Subscription Status
Click on Subscribe to additional Services
To add a highlighted profile, you must first be an active subscriber. You can also choose to include this feature when you subscribe to a new package.
Blocking and Unblocking?
Blocking and unblocking from contact
You can block another member from communicating with you by clicking on the Block from Contact link on their profile.
If you would like to block a member, simply navigate to their profile and then click the Block from Contact link.
If you need to unblock someone you’ve previously blocked, click the gear icon at the top of your screen and then click the Settings button. Next click the Blocking link. Then, simply select the member you wish to unblock, then click on Unblock at the bottom of the same page. You can also click on Unblock from Contact on the member’s profile.
Currently, you can block up to 2000 members from contacting you. If you need to add more after that, you’ll want to visit your blocking page and clear out some of the older names.
Reporting a concern
If a member you wish to block from contacting you has acted inappropriately, we also recommend that you let us know about it by Reporting a Concern.
Can someone I’ve blocked still see my profile?
When you block members from contacting you, they will not be notified that anything has happened. They will still be able to view your profile and try to send you messages, but you will be able to continue your search for someone special without receiving any messages they send. We don’t currently have a feature that allows you to selectively block other members from seeing your profile.
Removing a profile from search results
In addition to blocking other members from sending you messages, you might also want to remove their profile from appearing in your search results.
Winks – Explained?
What is a wink?
A wink is a casual flirtation on the site. It is a simple way for another member to “break the ice” and let you know that they liked your profile. You can wink at members you like by clicking on either the Wink for Free button on their profiles or the winking-face icon on their thumbnail profiles in various areas of the site. All members, regardless of subscription status, can send a wink, as long as their profile is visible.
How does it work?
Each time someone winks at you, we send you a message to let you know. If there’s some mutual interest, you might want to wink back. Next step? Send an email!
You can wink at up to 50 different members each day (or every 24 hours), but you can only wink at each user once during a 30-day timeframe. We don’t limit the number of people who can wink at you. Once you send a wink you can’t “unwink” or retract it.
Managing your winks
To find the list of your winks from the last 180 days, visit your Home page and click on Winks on the left side of the page. Only the last 200 winks will appear.
If you don’t want to receive winks, you can turn off the notifications you receive in your email, although there’s currently no feature to stop receiving winks altogether. To turn off notifications, adjust your preferences on the Email Preferences page. To get there, just click on the gear icon in the top menu bar, and click Email Preferences on the screen that appears
Searching for a Specific Member?
Username Search allows you to search for members by using their Match username. To complete a search by username:
Go to the Search page by clicking the Search link
Enter the username of the member that you’re looking for under the Username Search heading
Click on Search
If Username Search isn’t finding the member you’re searching for, it’s possible that they’ve changed their username. You can perform a custom search based on the information you know. Otherwise, they’ve probably hidden their profile or cancelled their account. Either way, our privacy policies prevent us from revealing anything about their situation or contacting them on your behalf.
Matches Not Following Preferences?
When we email your matches to you, we do our best to provide qualified Mutual Matches based on the criteria you give us; however, it happens sometimes that on a given day, there aren’t any new matches that fit the bill exactly. In these cases, we may send “Members We Selected For You” that still may be of interest to you even though they are outside of one or more of your preferences, such as age or location.
Uploading Additional Photos but no Main Photo?
If the first photo you upload meets the guidelines for a primary photo, it will be designated as your main photo. It’s important to upload a primary photo first for others to see in search results. If none of the photos you upload meet the guidelines, they will be designated as secondary photos. Feel free to add up to 25 secondary photos to your profile, but we highly recommend you upload your primary photo first.
Removing Profiles From Search Results?
As you explore our dating community, you’re bound to find some members you can cross off your list. That’s no problem. If you’re a current subscriber, you’re welcome to remove these members from view.
How to Do It
Anywhere you see that member, you can remove him/her from view by clicking on the “X” in the corner of their profile (when it appears in lists) or by clicking on the Block from search link in their profile. They will no longer show in your search results or in your other lists. And, of course, they won’t know that you took this action.
Un-doing It
If you’d like to see the list of those you’ve removed, you can access your Removed Profiles by clicking the link on the left side of your “Home” page. If you decide you want to give a member another chance, you’re welcome to select the member you want to see again and click on the Show button.
You’ll also need to visit this page to clean up this list if you’ve been with us for a little while and happen to reach our current limit of 10,000 profiles you can remove. Removed profiles that have been on your list for longer than one year will automatically be deleted from your list. However, you can add them to your list again at any time.
Guidelines For Posting a Photo?
Good photos can really make your profile stand out, so we strongly encourage you to post a number of them. However, we have to reserve the right to crop or reject photos as needed to keep a clean, attractive, and appropriate atmosphere on the site. Once your photos are approved they will appear on the site.
Here are some things they’ll have to reject for:
Nudity, sheer/see-through clothing, sexuality
Drawings, caricatures or other illustrations
Copyrighted images
Identifying information (ie: license plates, email or web addresses, visible street address numbers, etc.)
Illegal acts or violence
Minors alone in photos (without an adult included)
Also keep in mind the following:
You must appear in the primary photo
Potentially offensive photos will not be posted
Image files must be received in an approved format (jpg, bmp, gif) and should be larger than 100k and less than 5MB
The ideal pixel dimensions are at least 500 x 500. (To determine pixel dimensions and image format, right click on your photo and view the properties of the image.)
Guidelines For Captions:
No obscene, profane, or offensive words or statements
No references to illegal activity
No captions that are merely gibberish
Daily Singles – Explained?
Our Daily Singles feature uses a unique set of algorithms to provide a quick and easy way for you to review qualified matches based loosley on your preferences and on your ratings of the Singles we send you. All you have to do is check them every day and let us know if they sparked your interest. We’ll send an introduction email to the Singles you’re interested in, letting them know they caught your attention. If none of your matches pique your interest, that’s okay, too. We’ll learn from your choices and continue to serve you better daily matches. You can access your Daily Singles through the link on the top navigation bar.
In order to receive new Daily Singles you must rate the Daily Singlesyou receive each day.
Daily Singles are only available for viewing if your profile is visible.
See the following list if you have more questions about the Daily v:
Click here for Rating my Daily Singles
Click here for I’m not receiving my Daily Singles .
Click here if you’re concerned about the quality of your Singles.
Click here for When I receive a match, do they receive me, too?
Searching on the Site?
Custom search enables you to find members who meet your criteria. When you open the search page, your search will default to the preferences you’ve specified in your profile. If you want to be more specific, you can customize your search by editing the age and location and by adding attributes for appearance, interests, background/values, lifestyle, keywords and interests.
Also, check out our Search page, where you can perform:
Mutual Searching on Match
Custom search enables you to find members who meet your criteria. When you open the search page, your search will default to the preferences you’ve specified in your profile. If you want to be more specific, you can customize your search by editing the age and location and by adding attributes for appearance, interests, background/values, lifestyle, keywords and interests.
Also, check out our Search page, where you can perform:
Mutual Singles search
Reverse Singles search
Search for members who are currently Online or available to chat
Saved Searches
Search for specific usernames
Play around and try a variety of searches. You never know where you’ll find your perfect Singles! search
Report a Vulnerability or Security Issue?
We take security and privacy very seriously and investigate all reported vulnerabilities.
Please provide any supporting material (proof-of-concept code, tool output, etc.) that would be useful in helping us understand the nature and severity of the vulnerability. We will then respond to you, acknowledging receipt of the report, and outline the next steps in the process.
Reporting Inappropriate Behavior?
We’re serious about maintaining the integrity of our member community so you can have the best possible experience on our site.
As a supplement to our own efforts, we’ve streamlined the process for members like you to report any suspicious activity they see. Simply click on the Report a Concern link, which can be found on every member profile and at the bottom of every email.
When you report a concern, it is completely anonymous. We never share your information with anyone else, and no members will ever know who reported the concern.
Once you click on the link, you have the option to select one of the available reasons. Depending on the reason selected, we may require you to submit text with your report describing what you have seen or experienced.
Using the Report a Concern link bypasses our normal customer care team and sends your report directly to the people who handle these types of issues. Because of privacy policies, we aren’t able to talk about the actions that may result, but this really is the fastest way to make sure that action is taken.
Here are some examples of when you are encouraged to report another member:
If a member requests money
If a member tries to sell you merchandise or services
If a member tries to offer you a job or another “unique opportunity,” especially in another country
If a member’s profile text or email claims they are not actually in the location their profile states
If a member’s profile just does not add up (e.g., the photo doesn’t match the information)
If a member sends you harassing or offensive emails
If you know a member is actually married (and not separated) or is a minor
If you see an inappropriate profile or photos on the site, or if you receive inappropriate photos via email or text message
If a member behaves inappropriately during or after meeting in person
If a member violates any other policy
Contacting Customer Care?
If you’d like to contact the BondedSingles Customer Care team, we offer these contact options:
Email: Submit your question via our Contact Us web form, and one of our Customer Care Representatives will respond to your inquiry via email within 48 hours.
Favorites – Explained?
Your Favorites are the names and profiles of up to 200 of the members you like most. We intend your “My Favorites” list to be an easy reference from which you can quickly locate and contact the members you don’t want to lose track of. Remember, if you already have 200 saved but want to add a new Favorite, you’ll need to remove a single to open up a place on your list. Favorites will be automatically removed from your list 180 days after you add them, so be sure to communicate with potential singles on your list before then if you are still interested in them.
The ability to add Favorites is a free benefit for all members.
To find your list of Favorites, hover over the Connections menu at the top of the screen and click My Favorites in the drop-down menu.
Search Sorting Options?
For your convenience, we’ve provided a number of ways to sort the results when you search for matches.
· Our picks – sorts your results based on your search criteria and what we know about you
· Activity Date – sorts by the date when each match was last online, communicated with another member, or checked their matches (most recent at the top)
· Newest First – shows the members that have joined Us from most recent to least recent
· Age – sorts youngest to oldest
· Photo counts – sorts based on profiles with the most photos
· Username – sorts by username, in alphabetical order (numbers come before letters)
· Distance -sorts closest to farthest from the zip code or city you indicated
· Mutual Singles – sorts based on compatibility using our Mutual Singles criteria
· Reverse Singles – sorts based on compatibility using our Reverse Singles criteria
You can adjust your sorting options in the top-right corner of the search results.
Searching for Online Members?
After choosing your search criteria, check the box next to Online Now on the search form. Your results will include only members who fit your search criteria and who are currently online or have been active within the last hour.
IM Now – Chat?
If you have Instant Messaging enabled on your account, you’re not just “Online Now” when you’re signed in, you’re available to chat! That’s why when potential matches conduct a search and see your profile come up, we replace the normal “Online Now” text with a link for “IM Now!”
If you do not want your status to be shown as “IM Now” you can easily disable your IM feature by following these steps while signed into your account:
1. Click the gear icon in the top navigation bar
2. Click on Instant Messenger
3. Select the “Off” option under “Turn On/Off Instant Messaging”
4. Click on Go.
How do I know my information won’t be shared? What are you doing to protect your members’ privacy?
In the past year, we’ve invested millions of dollars in encryption and security technology. We’ve also partnered with a world-leading cyber security team to perform continuous 24-hour testing and monitoring of our systems. Did you know Bondedsingles is under completely new leadership? Learn more about the changes we’ve made and keep up to date on our transformation at Bondedsingles.tv.